FAQ

 Here are our most frequently asked questions, and the answers for them. If you still have a question to ask, email me at [email protected], text or call me on 0274729843 – I will do my absolute best to get back to you within 1-3 business days.  Please do not contact us via instagram DM – we do not monitor our DMs.  

 

What happens if my event gets affected by covid-19?

The below information is stated in the terms & conditions you must agree to, to rent with us. 

If your event has been cancelled or postponed due to COVID-19 alert levels you will receive store credit or the chance to change the date as apposed to a refund.  You will be emailed your credit code once it has been issued. The credit can be used at anytime in the future on any rental (subject to availability). The code can only be used by you. 

If your rental hasn’t already been sent/picked up and you are a close contact of someone with COVID-19 or contract the virus yourself and are unable to attend your event due to being self isolated, you are eligible for store credit only.  However if we are notified less than 2 days before your booking date that you are no longer attending the event due to covid-19 then you are only eligible for 50% store credit as this stops anyone potentially rebooking the garment. We understand this is often out of anyones control but we do need at least a few days notice. 

If your rental has already been sent/picked up and you are a close contact of someone with COVID-19 or contract the virus yourself and are unable to attend your event due to being self isolated, neither store credit or a refund will be issued as this stops anyone potentially rebooking the garment.  

 

 

DO YOU SHIP TO CUSTOMERS ALL OVER NZ?

Yes! We post nationwide! However, this is for rentals only. We do not offer postal try-ons.

We only use overnight shipping to make sure that this priority is met! We aim to post all of our weekend rentals on Mon-Wed of each week. If your rental is not booked for a weekend we still post at least 2 days before your booking date. This gives NZPost an extra 1-3 days to ensure they get it to you before the weekend. However, on the rare occasion that your rental doesn’t arrive in time, you will not be refunded as NZPost do not guarantee delivery times.

 

What is the best way to get in contact with you? 

If you need to get in contact with us please email us at [email protected] or text me on 0274729843. Please do not DM us as we do not monitor them. 

 

What are your business hours?

 Monday – Tuesday  10am – 7pm

Wednesday – Thursday 9am -7pm

Friday 9am – 3pm

Saturday 12pm – 3pm

Sunday – CLOSED 

Public Holidays – CLOSED

DO NOT CONTACT ME OUTSIDE OF MY BUSINESS HOURS. 

 

DO YOU DO POSTAL TRY-ONS?

Unfortunately, we do not offer postal try-ons.

 

DO YOU OFFER ANY SMALLER SIZES?

The smallest size we offer is size 10 as the rental industry is mostly suited to sizes 4-10 so I’m here to accommodate to the curvy women!

 

WILL YOU BE STOCKING BIGGER THAN A 20?

Yes, hopefully one day soon!

 

HOW DO I BOOK A TRY ON?

TRY ONS ARE CURRENTLY CLOSED! They will be back up and running once we have moved into our new space in June/July. Please do not contact me asking to come in, I will post on our instagram stories when try ons are available again. 

When they are open again:

Simply go to our “Book a Try On” page and select the time and date that suits you best. We do try ons every Thursday from 2:00pm – 7:30pm & Friday from 12:00pm – 3:30pm. 

 

WHAT IF THE ITEM DOESN’T FIT OR I DON’T LIKE IT?

If your rental does not fit or you just don’t like it in person, we, unfortunately, do not offer refunds or store credit. This is at your own risk. Please check the “best fit” at the bottom of each description before booking. Before you decide to rent we are more than happy to honestly discuss sizing, provide size charts and send photos of our garments on our models and other customers. If there is enough time, we do offer exchanges, the posting fee must be paid for again, and any difference in the rental price.

Send me an email on [email protected] ,DM me on Instagram @thecurvyrentalboutique or call me on 0274729843

 

WHAT IF I DAMAGE THE GARMENT?

You are responsible to pay the amount it will cost to fix. If it is ruined beyond repair/renting standards, you will have to pay the original retail price of the item, so please be careful! This is all stated in the terms and conditions that you agree to before renting with us.

 

CAN I PICK UP MY ORDER?

Absolutely! Select ‘pick up’ at the checkout if you would like to collect it yourself. Pick up is in St Heliers, Auckland. Pick up info is stated on our “rental agreement” page. 

 

DO WE NEED TO WASH THE GARMENT BEFORE IT’S RETURNED?

No. Please do not try to wash the garment yourself under any circumstance. If you get the garment dirty, let me know before you send it back.

 

WHAT’S THE LATEST TIME I CAN BOOK A POSTAL RENTAL?

The cut off time is 2PM Wednesday for weekend rentals. However, if you are really desperate, it is possible to post on Thursday before 12PM but keep in mind that NZPost does not guarantee delivery so if it doesn’t arrive on time you will not be refunded for the rental. I will do everything I can to make it happen for you.

 

WHAT’S THE LATEST TIME I CAN BOOK A PICKUP RENTAL?

In need of a last-minute fit? You can book a pickup rental as late as 4 PM Saturday and pick up at whatever time suits you best!

 

DO YOU HAVE MULTIPLE SIzeS in EACH GARMENT?

Sadly no, we only have one garment per product. If it is listed once, we only have one of them. If it is listed more than once, then we have multiple. Please refer to the “Size on tag” and “Best fit” in the product description.

 

WHEN I BOOK A RENTAL WHICH DAY DO I SELECT?

Please select the date you would like to wear the garment. It will be delivered/available for pick up at least one day before (usually earlier) and must be returned the following business day so another customer can enjoy wearing soon after you! If it is not returned or posted by the following business day, you will be charged a late fee of $25 per day that it is late.

 

ARE YOUR PRICES INCLUSIVE OF DRY CLEANING?

No, not all of our prices are inclusive of Dry Cleaning. If dry cleaning is required on a non-dry cleaning inclusive garment, you will be charged. This is stated in our terms & conditions. Please do not attempt to clean our garments yourselves, if done wrong this can result in ruining the garment meaning you will be charged the RRP instead of a small cleaning fee. All of our prices include costs for basic cleaning. Our staff (Myself and my wonderful Mum hehe) have been trained extensively to handle the cleaning of these garments.

 

YOUR SHIPPING OPTIONS?

Pick up from St Heliers – Pick up and drop off is at our HQ. Standard Overnight Courier – we ship overnight courier to you, and there is also a prepaid overnight courier bag inside. Rural Courier – this option is for people living rurally. Without this extra tag, it may take longer to get to you if you live rurally. If you are rural you must select this option. Saturday Delivery – this option is there for people who order Thursday/Friday morning for the current Saturday. Without this extra tag, the parcel will not get delivered on Saturday. Please select this option if you are getting a last-minute rental although Saturday delivery is not 100% guaranteed by NZPost. We also recommend having a read of our refund policy in regards to postage.

 

CAN YOU TAKE OUR GARMENTS OVERSEAS?

Sadly no, we do not allow this currently. This voids our insurance policy.