Our parcels are sent through Courier Post via overnight courier. Tracking updates will be sent to you via email or text along the way. This is a fast and secure postage system that we trust for the safe arrival and return of our garments.
After your item is fulfilled by us, and you receive the tracking number via email or text, it is your responsibility to ensure that the parcel arrives at yours on time. We recommend tracking the package by turning on “delivery updates” on the parcel tracking page (https://www.nzpost.co.nz/tools/tracking/). You will then be emailed every time the parcel is scanned. If there are any delays in transit, we recommend calling Courier Post on 0800 268 743 or NZ Post on 0800 501 501.
The Curvy Rental Boutique Ltd hereby reserves the right to deny refunds, or store credit, for items that have not arrived in time for your event. If your item has not arrived in time, we will investigate the tracking updates, and assess the situation in light of any unforeseeable events that could have delayed postage or operational failures by NZ Post. Refunds and store credit are determined on a case-by-case basis, at the full discretion of The Curvy Rental Boutique.
If you place your order after 3 PM Wednesday, we will not offer a refund for any items that have not arrived in time for your event. (Please do email us, and we can add a Saturday Courier ticket at your cost)
In the rare scenario that the parcel has been lost by NZ Post we will do our best to send a replacement in time for your event, or offer a credit note or refund.