When placing and fulfilling a rental booking it constitutes as an agreement to the following terms and conditions and hiring procedure;
We accept bookings several months in advance, operating under a ‘first in, first-served policy. Under the ‘garments’ tab, you will find all our garments available to rent. Once the booking has been made, the payment is required to be paid in full to secure your booking. Courier fees will be added to your booking cart. Please note any postal bookings made after 3 PM Wednesday is classified as a ‘Late Order’ and if for some reason the garment does not arrive in time, we are not at fault. We recommend adding the Saturday delivery option at checkout (only available in Metro zones) The Curvy Rental Boutique reserves the right not to offer a refund for any items that have not arrived in time for your event, cancellations or garments not fitting.
Show off in your rental piece. Although you may not be the first to wear the garment and it may not be brand new, we do everything we can to keep it in the most pristine condition. Please be mindful of embellished clutches or jewellery that may snag the material, and avoid spray perfumes or beauty sprays directly onto the material.
Weekend rentals can be picked up on Thursday, Friday or Saturday. Please let me know which day you would prefer to pick up, then we will send you an email or text as to when your order is ready to be picked up, once you have received a message feel free to pop over any time that day and grab your garment from the pink cupboard next to the front door.
Pick up orders are collected from:
8a Caliban Place
St Heliers, Auckland
(Finished rentals are to be dropped back to this address also).
When returning your order you will need to ensure you drop it back to The Curvy Rental Boutique the next working day to your rental date. You will receive an info pamphlet with your order indicating when your return date is.
After your event, all you need to do is return your item back to us. If it was a postal rental we require you to put the garment inside the pre-paid compostable courier bag addressed to us, and drop it over the counter (to activate tracking), at your nearest New Zealand Post Office by 4 PM, the next business day to ensure it is received by the specified return date. If you had a pickup rental please pop it in the pink cupboard you collected it from by 8 PM the following business day. It is absolutely crucial that the garment is returned on time, if not posted/returned the following business day a $25 late fee per day it is late will be charged.
Our parcels are sent through NZ Post via overnight courier, which is trackable via the NZ Post website or app, (https://www.nzpost.co.nz or search NZPost on app store) until they reach their specified destination. This is a fast and secure postage system, that we trust for the safe arrival and return of our garments.
After your item is fulfilled by us, and you receive the tracking number via email, it is your responsibility to ensure that the parcel arrives to you on time. We recommend tracking the package by turning on “delivery updates” on the parcel tracking page (https://www.nzpost.co.nz/tools/tracking/). You will then be emailed every time the parcel is scanned. If there are any delays in transit, we recommend calling Courier Post on 0800 268 743 or NZ Post on 0800 501 501.
The Curvy Rental Boutique Ltd hereby reserve the right to deny refunds, or store credit, for items that have not arrived in time for your event. If your item has not arrived in time, we will investigate the tracking updates, and assess the situation in light of any unforeseeable events that could have delayed postage or operational failures by NZ Post. Refunds and store credit are determined on a case-by-case basis, at the full discretion of The Curvy Rental Boutique.
If you place your order after 3 PM Wednesday, we will not offer a refund for any items that have not arrived in time for your event. (Please do email us, and we can add a Saturday Courier ticket at your cost)
In the rare scenario that the parcel has been lost by NZ Post we will do our best to send a replacement in time for your event, or offer a credit note or refund.
LATE & NO RETURNS
The Curvy Rental Boutique Ltd ensures the arrival of all rental garments, and this relies heavily on timely returns. Garments can be consistently booked out and by delaying the return of a garment it can potentially inconvenience the following rental customer. No one wants to be left without a gorgeous outfit for their event. If garments are not returned on the agreed return date, late fees will be charged at $25 a day for every day it is late + the cost of any subsequent rentals that had to be cancelled due to the late return.
In the case that a garment is not returned at all, due to it being stolen, lost or kept by the borrower, the full RRP will be charged on top of the rental price that was paid.
When you hire from the Curvy Rental Boutique, you are purchasing the right to wear one of our gorgeous garments during your agreed rental period, stated on your confirmation email and in our system. Only you, the renter is able to wear your rented item and therefore it is not to be shared around to others while in your possession.
DAMAGED / SOILED / REPLACEMENT GARMENT
Our biggest piece of advice, when wearing a hire garment is to treat it as if it were your own. In the situation, the garment is damaged while in your care, the best thing to do is to not stress and notify us as soon as possible so we can come up with a quick solution. The matter must be emailed through to firstname.lastname@example.org or message me on Instagram @thecurvyrentalboutique. We must be notified the day of or after your event not upon the return of the garment.
The following rules apply to damaged garments:
- If the garment needs to be dry-cleaned, a fee of $20 – $50 will be charged. (DO NOT try and wash stains out yourself this only makes them worse/sets them in).
- If the garment needs a minor repair, (e.g. zipper needs fixing, strap replacement or hem taken up as a result of damage), a fee of $25-$50 will be charged.
- If the damage to the garment means it cannot be used again for hire, 100% of the RRP price is charged. Note the RRP is found in the production description of each garment.
Any charges will be discussed with the customer before processing.