Kia ora! Postal bookings close every Wednesday 2pm and pick up bookings close every Friday 2pm. If you need to get in contact, please allow 1-3 business days for us to get back to you! Arohanui, Ella x

Frequently Asked Questions

Here are our most frequently asked questions, and the answers for them. If you still have a question to ask, email me at ella@thecurvyrentalboutique.co.nz or text me on 0274729843 – I will do my absolute best to get back to you within 1-3 business days. Please do not contact us via instagram DM – we do not monitor our DMs.

Yes! We post nationwide! However, this is for rentals only. We do not offer postal try-ons. We only use overnight shipping to make sure that this priority is met! We aim to post all of our weekend rentals on Mon-Wed of each week. If your rental is not booked for a weekend we still post at least 2 days before your booking date. This gives NZPost an extra 1-3 days to ensure they get it to you before the weekend. However, on the rare occasion that your rental doesn’t arrive in time, you will not be refunded as NZPost do not guarantee delivery times.
If you need to get in contact with us please email us at ella@thecurvyrentalboutique.co.nz or text me on 0274729843. Please do not DM us as we do not monitor them.
Monday – Tuesday 10am – 5pm Wednesday – 10am - 5pm Thursday - 10am - 6pm Friday - 10am – 5pm Saturday – CLOSED (Will be open some Saturdays in December FOR PICK UPS AND APPOINTMENTS) Sunday – CLOSED Public Holidays – CLOSED PLEASE DO NOT CONTACT ME OUTSIDE OF BUSINESS HOURS.
Unfortunately, we do not offer postal try-ons under any circumstance. Organising postal try ons require a lot of extra admin and time we simply do not have. Please do not contact me asking about postal try ons. If you would like to get more info on the fit of a garment then get in contact with me and I will happily help!
The smallest size we offer is size 12 as the rental industry is mostly suited to sizes 4-12 so I’m here to accommodate to the curvy wahine!
Simply visit our “Book a try on” page to book your slot. We run try ons by appointment only on Thursdays & Fridays. Please read all of the provided info before booking.
Yes of course!! We run try ons, on Thursday & Friday for this reason. You can book & pay in store and take it with you!
If your rental does not fit or you just don’t like it in person, we, unfortunately, do not offer refunds or store credit. This is at your own risk. Please check the “best fit” at the bottom of each description before booking. Before you decide to rent we are more than happy to honestly discuss sizing, provide size charts and send photos of our garments on our models and other customers (when available). If there is enough time, we do offer exchanges, the posting fee must be paid for again, and any difference in the rental price. Send me an email on ella@thecurvyrentalboutique.co.nz or text me on 0274729843
If for some reason you lose your postal return bag please let me know asap. Then head to your local NZPost on your return date, find the appropriote sized bag and send with OVERNIGHT postage. DO NOT send on standard. Send to the address stated on google and the bottom of the website. Once this is done please send me the tracking, this is a MUST.
You are responsible to pay the amount it cost to fix + 50% to cover my time, gas etc. If it is ruined beyond repair/renting standards, you will have to pay the original retail price of the item plus any refunds of future bookings we’ve had to cancel, so please be careful! This is all stated in the terms and conditions that you agree to before renting with us.
Absolutely! Select ‘Free – pick up’ at checkout if you would like to collect it yourself. Pick up is at our store in Glendowie. It is such a seamless and easy process. All needed pick up info is stated on the “pick up info” page, please read this before checking out.
Yes definitely!!
No. Please do not try to wash the garment yourself under any circumstance. If you get the garment dirty, let me know before you send it back.
The cut off time is 2PM Wednesday for weekend rentals. However, if you are really desperate, it is possible to post on Thursday before 12PM but keep in mind that NZPost does not guarantee delivery so if it doesn’t arrive on time you will not be refunded or credited for the rental. I will do everything I can to make it happen for you.
In need of a last-minute fit? You can book a pickup rental as late as 4PM Friday and pick up at whatever time suits you best! Please read the pick up info page before booking.
We have multiple sizes in select garments only!
Please select the date you would like to wear the garment. It will be delivered/available for pick up at least one day before (usually earlier) and must be returned the following business day so another customer can enjoy wearing soon after you! If it is not returned or posted by the following business day, you will be charged a late fee of $25 per day that it is late.
Pick up from our store is in Glendowie. Standard Overnight Courier – we ship overnight courier to you, and there is also a prepaid overnight courier bag inside. Rural Courier – this option is for people living rurally. Without this extra tag, it may take longer to get to you if you live rurally. If you are rural you must select this option. Saturday Delivery – this option is there for people who order Thursday/Friday morning for the current Saturday. Without this extra tag, the parcel will not get delivered on Saturday. Please select this option if you are getting a last-minute rental although Saturday delivery is not 100% guaranteed by NZPost. We also recommend having a read of our refund policy in regards to postage.
Sadly no, we do not allow this currently. This voids our insurance policy.
The below information is stated in the terms & conditions you must agree to, to rent with us. If your event has been cancelled or postponed due to COVID-19 alert levels you will receive store credit or the chance to change the date as apposed to a refund. You will be emailed your credit code once it has been issued. The credit can be used at anytime in the future on any rental (subject to availability). The code can only be used by you. If your rental hasn’t already been sent/picked up and you are a close contact of someone with COVID-19 or contract the virus yourself and are unable to attend your event due to being self isolated, you are eligible for store credit only. However if we are notified less than 2 days before your booking date that you are no longer attending the event due to covid-19 then you are only eligible for 50% store credit as this stops anyone potentially rebooking the garment. We understand this is often out of anyones control but we do need at least a few days notice. If your rental has already been sent/picked up and you are a close contact of someone with COVID-19 or contract the virus yourself and are unable to attend your event due to being self isolated, neither store credit or a refund will be issued as this stops anyone potentially rebooking the garment.

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